Refund policy

Last updated: 4 October 2026

Please read this policy before you order. It explains exactly how returns work at Bash Bloom. Nothing in this policy affects your legal rights as a consumer.

  1. How to start a return (all returns)
  • All returns must be agreed with us first. Email info.bashbloomuk@gmail.com with your order number, the item(s) you want to return and the reason.
  • We'll reply with a return reference and the return address. Parcels sent without a return reference, or to the wrong address, may not be accepted and we can't be responsible for them. Our products ship from different suppliers, so the return address is often different from where your parcel came from and may be outside the UK.
  • Please use a tracked service and keep your proof of postage. We can't refund items that don't reach us.
  1. Changed your mind? (14-day cancellation)
  • You can cancel within 14 days of the day you receive your order by emailing us. You then have a further 14 days to send the items back.
  • You pay the cost of returning the items. As items are returned to our suppliers, return postage can be significant (for international return addresses this can be £10–£25 or more depending on size and weight).
  • Items must be returned unused, complete, in their original packaging, with all parts, accessories and labels.
  • You may handle an item only as you would in a shop to check it. If an item has been used, installed, assembled, inflated, hung up, displayed, washed or worn, or shows signs of use, we will reduce your refund by the loss in value – up to the full price.
  • We refund the item price and the cost of our cheapest standard delivery option (if you return the whole order). We don't refund extra paid for express delivery.
  • We issue your refund within 14 days of receiving the items back (or of receiving proof of postage, if earlier), after they've been inspected. Refunds go to your original payment method only.
  1. Party, seasonal and festive items Decorations, balloons, lights, tableware and seasonal items are bought for a specific event. To keep things fair for every customer:
  • Please check your items as soon as they arrive, well before your event. Report any problem within 48 hours of delivery where possible.
  • Items that have been used for an event – for example balloons that have been inflated, garlands or banners that have been hung, lights that have been used, tableware that has been used, or items with tape, adhesive, pin or hook marks – have lost their value and will receive a reduced or no refund for a change-of-mind return.
  • Every return is inspected and photographed on arrival.
  1. Items that can't be returned for a change of mind
  • Personalised or made-to-order items (for example custom mugs, tote bags, t-shirts and prints).
  • Digital downloads (printables). When you buy a printable you agree to receive it immediately and acknowledge that you lose your right to cancel once the download starts.
  • Sealed items that aren't suitable for return for health or hygiene reasons once the seal is broken (for example beauty, self-care and some kitchen items).
  • Items that are perishable or have been mixed with other items after delivery.
  1. Faulty, damaged or wrong items
  • Please contact us within 48 hours of delivery where possible (and in any case within 30 days) with your order number, clear photos and/or a short video showing the fault or damage, and a photo of the outer packaging and shipping label.
  • We'll assess your claim. Where the fault is confirmed we'll offer a replacement, repair or refund in line with your legal rights, and cover any return postage. We may ask you to return the item for inspection, or to dispose of it if returning it isn't practical.
  • Wear and tear, accidental damage, misuse, not following the instructions, or damage caused after delivery are not faults.
  • After 30 days you still have rights under the Consumer Rights Act 2015 (or your local consumer law) and we'll repair, replace or refund where the law requires.
  1. Missing or undelivered parcels
  • If tracking shows your parcel as delivered but you can't find it, please check with neighbours and your building's post area, then contact us within 7 days. We'll open an investigation with the carrier and may ask you to confirm the details in writing.
  • If a parcel is confirmed lost in transit before delivery, we'll send a replacement or a full refund.
  1. Orders outside the UK The same rules apply. Return postage is paid by you for change-of-mind returns. Import duties, taxes and customs fees aren't refundable by us; you may be able to reclaim them from your carrier or customs authority. Parcels refused at delivery or not collected are treated as a change-of-mind return, and the original and return delivery costs are deducted from the refund.
  2. Fair use and payment disputes
  • We may decline future orders from customers with an unusually high number of returns, or where we reasonably believe the returns process is being misused (for example, items used for an event and then returned).
  • If you have a problem with your order, please contact us first. We reply within 1–2 working days and will always try to resolve it. Opening a bank dispute or chargeback before contacting us can delay a resolution.

Contact Bash Bloom, 1 Marquis Close, Wembley HA0 4HF, United Kingdom Email: info.bashbloomuk@gmail.com